High Quality Tools with High Quality Customer Service
High Quality Tools with High Quality Customer Service
We love good, high quality tools as much as everybody else and we love selling them at lower prices to our customers. When you buy a tool with high quality, although the price may be higher than most, the old adage “you get what you pay for” comes to mind. Less expensive tools have a record of breaking easier than other tools and in the long run, constant breaking can actually end up costing more money.
In addition to high quality tools, we also believe in providing high quality customer service to all of our customers (new, old, potential or even someone just calling for advice on tools, brazing, etc.). Shopping can always be a hassle, especially online shopping. Unfortunately, with online shopping you tend to lose the personal atmosphere of shopping. You lose resources if you find that you need help finding something; when going into a store you have someone that you can ask your questions to but you lose that with an online store. We, at Carbide Processors, understand that and we constantly take extra steps to be available to our customers when they need us
We believe in an open door policy for all customers and our doors are also open for all of you. Our staff is available at anytime during our work day, which is 8 AM to 4 PM PST (Monday through Thursday) and 8 AM to 3:30 PM on Fridays, to help our valued customers. The President is available as a resource for the best tool to buy for your needs, brazing, saw blades, etc and our Ecommerce Manager is available for any questions, comments and/or concerns about our website, sales and promotions. Our sales department is also available for any questions regarding orders, shipping, and returns. If you ask us a question and we don’t have an immediate answer for you, we will gladly find out the answer to your question.
If at any time you are unsatisfied with any products purchased from our online store we will accept the returned item and gladly refund you in full as per our 100% satisfaction guarantee. We honor all of our prices; if, at anytime, you purchase something from our store and we later found out the price is wrong on our website, we honor the price you purchased the product for. We also offer a 100% price match guarantee. If you find one of our products elsewhere for cheaper, we will match the competitor’s price.
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