Oshlun Saw Blade and the No-Hassle Refund

Customer Service Done Right

It’s kinda’ funny how we as customers (I include myself because I buy things too) get used to having to explain and apologize for merchandise that we want to return or get a refund on. Some of the scenarios include the product breaks, fails, doesn’t fit right, not the right size, he/she doesn’t like it or maybe just due to old fashioned buyers remorse. I think you would agree with me that most retailers seem to have adopted the attitude that they are doing you a service by selling you x, y & z. So how could we, as consumers possibly want to waste their time returning a defective item for an exchange, or perhaps, get a full refund without being charged a service fee?

Carbide Processors, Inc., is not perfect, but, we always do our best to provide our customers with quality products at the best price possible. Along with superior products we also offer a 100% satisfaction guarantee! Here is a recent example of our commitment to honor our promises:

One of our Canadian customers bought a Oshlun SBF-100080, 10″CD, 80T saw blade for mild steel and ferrous metals. The customer placed his order via our e-commerce website in mid December. I would guess that he felt confident that the Oshlun blade would work for his application due to a Full StarFull StarFull StarFull StarFull Star review posted on our website by another buyer. I’m sure he also appreciated that our Oshlun Saw Blade line consists of industrial quality blades for the professional and serious hobbyist. Oshlun Circular Saw Blades feature a fully hardened, surface ground, and hand tensioned steel alloy plate, as well as application specific carbide grade tips to ensure the longest cutting life. All-in-all the best quality for the cost in the industry for a ferrous cutting saw blade.

It’s not often that a product we sell does not meet our customers expectations; after-all every product that is offered on our website has to meet our own, very high standards first. In this case, that is exactly what happened. I received an email from this particular customer on 4/22/15

“I don’t like it when I pay money for it and use it only 2 times!!I used the blade 2 times now it barely cuts through the metal, so can I return it and get a full refund?”

In this situation the customer was very clear, he did not want the blade and he wanted his money back. So that is exactly what I did! I apologized for the Oshlun blade not performing properly and promptly refunded him in full the cost of the blade and the Canadian shipping/handling charges. It was the right thing to do, ethically, morally and it makes good business sense.

Carbide Processors begins each morning with “the customer is first”, and as we leave for the evening we end our day with ” the customer is first”. Tom has been doing business this way since 1981 and seems to have worked pretty well thus far.

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General Return Policy

You may return items at any time for a full refund, there are no time restrictions on anything in our online store. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


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