Customer Service

Is your machine really worthless?

Tweet I don’t know how many times a day I am on the phone with a customer who is looking for a brad point drill bit (threaded & straight shank) adjustable countersink, clamp-on counterbore or mulit-spur forstner drill bit. Always the same basic story- I have … Continue…

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Tenryu Plastic Cutting Saw Blade- Cool Customer Video

Tweet We had a wonderful customer the other day in a panic! It was late in the day, and he needed a Tenryu plastic cutting saw blade-PRP-255120AB3 shipped Next Day Air to North Carolina. Our normal cut-off time for shipping is … Continue…

Replacement Portable Saw Mill Blade

Tweet Custom Replacement Portable Saw Mill Blades are now available at Carbide Processors.  We have taken into consideration your demand for superior quality as well as affordable pricing and now offer our saw blade expertise in creating your Replacement Portable … Continue…

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Oshlun Saw Blade and the No-Hassle Refund

Tweet Customer Service Done Right It’s kinda’ funny how we as customers (I include myself because I buy things too) get used to having to explain and apologize for merchandise that we want to return or get a refund on. … Continue…

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$$Carbide Bucks$$- Save Now-Save Later!!

Tweet The Pr0gram Period ended April 10, 2015 Watch your emails for the next Earning Period! We have instituted a new rewards program called Carbide Bucks! This is a great way for registered customers to earn $Carbide Bucks$ towards future … Continue…

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Filtration Systems and Supplies

Tweet Would you buy a new car or truck and never change it’s oil?  If you did change it’s oil, would you drive it without changing the filter?  Filtering your machine coolant can improve quality of work in the shop, create … Continue…

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Why we offer the Norton Shopping Guarantee…

Tweet They say a happy wife means a happy life.  The same idea translates into the business world as well.  Happy customers, mean a happy business.   We believe by putting the customer and their best interest first is the only … Continue…

Apology for Christmas Delivery Problem

We blew a delivery and apologize. Continue…

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A New Addition To The Team

Tweet Hello! My name is Leslie Anderson.  Until recently I was living and working as a college professor in Ohio.  When I saw the pictures my friends were sending back of Washington, (stunning mountains, an ocean, evergreen forests stretching on … Continue…

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How important is Tom?

Nothing is more important than customers (current and potential) and nothing is more fun than a good technical discussion. Continue…

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