Customer Service

Apology for Christmas Delivery Problem

We blew a delivery and apologize. Continue…

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A New Addition To The Team

Hello! My name is Leslie Anderson.  Until recently I was living and working as a college professor in Ohio.  When I saw the pictures my friends were sending back of Washington, (stunning mountains, an ocean, evergreen forests stretching on and … Continue…

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How important is Tom?

Nothing is more important than customers (current and potential) and nothing is more fun than a good technical discussion. Continue…

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Review of Saw Blade, Custom Built

Saw Blade Review Custom Built Saw Blade Review – Carbide Processors – 1/8″ Groover Some background – A recent “Box Swap” activity on a woodworking forum gave me an opportunity to review some of my box making jigs and techniques. … Continue…

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Whiteside Machine Customer Service

Whiteside makes excellent router bits and also has excellent customer service Continue…

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A Customer Service Story

In order the went to the wrong address and an incredibly nice customer. How René, the e-commerce manager, handled it. Continue…

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What Makes a Great Tool?

The only one who can determine whether a tool is great or not is the tool user. Continue…

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Call Us for Additional Discounts

Call us for Additional Discounts A few of our vendors have distributor terms that we, as distributors, have to abide by in order to maintain distributor status.  One of the most common distributor terms that we see is setting MAP … Continue…

High Quality Tools with High Quality Customer Service

High Quality Tools with High Quality Customer Service We love good, high quality tools as much as everybody else and we love selling them at lower prices to our customers.  When you buy a tool with high quality, although the … Continue…

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